r baj's Privacy Policy

1 Introduction and Applicability

r baj is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the use of the r baj website and its associated services.

The main purpose of this policy is to inform our users about how r baj collects their personal information, why it does so, and what measures are taken to keep it secure. You are requested to read this policy carefully before using r baj's services.

This policy is an integral part of r baj's Terms and Conditions. By registering an account or beginning to use the services, the user is automatically considered to have given consent to this policy.

This policy applies only to r baj's own services. r baj is not responsible for the privacy policies of any third-party websites or services.

2 Information Collection

r baj collects the following types of information:

2.1 Information Provided Directly

Information that the user provides during account registration or while using the service:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport number (for identity verification)
• Payment details — bKash, Nagad, or Rocket account number

2.2 Automatically Collected Information

While using the service, r baj automatically collects certain technical information:

• IP address and device identifier
• Browser type and version
• Login time, activity history, and game session data
• Transaction history and deposit-withdrawal records
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For fraud prevention and identity verification purposes, r baj may obtain information from approved third-party verification services. Information collected in this way is used solely for verification purposes.

3 Purpose of Using Information

r baj uses collected information only for specific and legitimate purposes. Each purpose is clearly stated below:

• Account Management: Registration, login verification, and ensuring account security.
• Identity Verification: Confirming the user's age and identity, particularly to meet legal obligations.
• Financial Transactions: Processing deposits and withdrawals and maintaining transaction records.
• Customer Support: Resolving user complaints, queries, and technical issues.
• Fraud Prevention: Detecting and preventing suspicious activity and protecting accounts.
• Service Improvement: Improving platform functionality and enhancing the user experience.
• Marketing Communications: Sending relevant offers and bonus information to users who have given consent.
• Legal Compliance: Reporting and record-keeping in accordance with applicable laws and regulations.

r baj never uses user information beyond the listed purposes. As part of ensuring responsible gaming, a user's gaming behaviour may be analysed in line with our Responsible Gaming Policy.

4 Information Sharing and Disclosure

r baj does not sell, rent, or transfer users' personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

4.1 Service Partners

To operate the service, we work with certain trusted third parties — such as payment processors (bKash, Nagad, Rocket), identity verification agencies, and technology support providers. These partners may only use the information for the designated task and may not share it with anyone else.

4.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from an investigating authority, or applicable law. In such cases, r baj provides only the minimum necessary information.

4.3 Fraud and Security

r baj reserves the right to share information with the relevant authorities if serious fraud or money laundering is suspected.

4.4 Business Transfer

In the event of a business restructuring, merger, or acquisition, user information may be transferred to the new owning entity. Users will be notified in advance if such a change occurs.

5 Data Retention

r baj retains user information only for as long as necessary. The retention period depends on the type of information and applicable legal requirements:

• Account Information: For as long as the account is active, and for a specified period after account closure as required by law.
• Financial Transaction Records: For the period specified under financial regulations.
• Communication History: For the period required for customer service records and dispute resolution.
• Cookie and Session Data: Until the browser session ends or for a specified period.

Once the specified period has elapsed, r baj deletes information using a secure method or anonymises it so that no individual can be identified from it afterwards.

6 Information Security Measures

To protect user information, r baj has put in place multiple technical and organisational measures in line with industry standards:

6.1 Encryption

All data transmitted through the website is encrypted using SSL (Secure Sockets Layer) technology. Financial information and passwords go through an additional encryption process before being stored on the server.

6.2 Access Control

Access to user information is restricted to authorised staff only, and all access is logged. Each authorised staff member is bound by a confidentiality agreement.

6.3 Security Monitoring

r baj monitors its systems at all times and has measures in place to quickly detect any unusual activity. Regular security checks are carried out.

6.4 User Responsibility

Alongside r baj's security measures, users must also stay vigilant in protecting their own accounts. Avoid sharing your password with anyone, clicking on suspicious links, or leaving yourself logged in on a public computer.

7 User Rights

r baj ensures the following rights for its users:

7.1 Right to Know

Users may find out at any time what information r baj holds about them and how it is being used.

7.2 Right to Correction

Users may request the correction of incorrect or incomplete information at any time. r baj will implement such corrections as quickly as possible.

7.3 Right to Deletion

Where there is no legal obligation to retain it, users may request deletion of their personal information. After account closure, financial transaction records are kept for a specified period for legal reasons.

7.4 Right to Opt Out of Marketing Communications

Users may opt out of promotional emails or SMS at any time. This will have no effect on their use of the main service.

7.5 Right to Lodge a Complaint

If a user has any concerns about data protection, they may submit a written complaint to r baj's support team. r baj will respond as quickly as possible.

8 Cookie Policy

Cookies are small text files stored in your browser. r baj uses cookies to improve service quality and provide a personalised experience.

8.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, saving form data, and keeping security features active. The site will not work properly without these cookies.

8.2 Analytics Cookies

Analytics cookies are used to understand how the site is being used. This information is analysed in aggregate form and is not used to identify individuals.

8.3 Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may affect some site functionality.

9 Protection of Minors

All r baj services are for persons aged 21 or above only. r baj does not intentionally collect any information from minors.

Age is verified at the time of registration, and if a user is found to be under 21, their account will be closed and the related information will be deleted immediately.

If a parent or guardian believes that their minor child has registered on r baj, they are requested to notify our support team immediately.

10 Policy Changes

r baj reserves the right to update this Privacy Policy from time to time. If changes are made, a new date will be noted on this page, and for significant changes, registered users will be notified by email or SMS.

If you continue using r baj's services after a revised policy has been published, you are considered to have given consent to the new policy. We therefore recommend reading this page regularly.

To learn more about r baj, you can read our About Us page, which provides an introduction to the platform and a description of its services.

11 Contact

For any questions, requests, or complaints related to the Privacy Policy, please contact r baj's support team. Our team is ready to assist in both Bengali and English, seven days a week, 24 hours a day.